![]() ![]() If you are on a network that uses a web proxy, you will need to add your web proxy information to your settings. If you use any third-party security software (examples include software from Avast/AVG, BitDefender, Norton, McAfee) that software may block internet communication from apps until you tell your security software to allow our app network permission. Usually simply trying a different Wi-Fi connection or hotspot will solve this issue. The issue might be that the network you are on is behind a firewall or blocking the software from reaching out to the license server to recognize your license. You can also copy/paste the code to be sure you don't have a typo with your license code. Make sure you are typing in your license code correctly. ![]() If you just purchased any Decipher Tools program and your license code is not working, don't panic! -) It's usually a quick fix to solve the issue.
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